Return Policy for Black Diamond Bunk Beds, LLC

At Black Diamond Bunk Beds, LLC, we are dedicated to ensuring customer satisfaction and take great pride in our custom furniture pieces. We understand the importance of your purchase and strive to create products that meet your specific needs.

1. Custom Orders and Refund Policy

Due to the custom nature of our bunk beds and furniture, we do not offer refunds or exchanges on custom orders once they are completed. Each piece is made specifically to your specifications, which makes it uniquely yours. As such, we cannot restock or resell these items.  This is why we require bunkbeds to be paid in full prior to installation.  Because every setup is different in it's own way, once we begin the installation process, we can no longer take the bed back but we will, however, work to make you happy. 

2. Customer Satisfaction

We encourage our customers to communicate any questions or concerns prior to placing an order to ensure that your expectations are fully understood. We are happy to work with you throughout the design process to achieve your desired outcome.

3. Legal Considerations

Under the U.S. Uniform Commercial Code (UCC), custom-made goods that are tailored specifically to the buyer’s specifications are generally exempt from standard return policies. This legal framework supports our position regarding the non-refundable nature of custom orders.

4. Issues with Orders

In the rare event that your order arrives damaged or defective, please contact us within 7 days of delivery. We will assess the situation and may offer a replacement or repair based on our discretion.

5. Contact Us

For any questions or concerns regarding our return policy, please reach out to us at:

Black Diamond Bunk Beds, LLC
PO Box 144
Duchesne, Utah, 84021
Phone: 435-731-7116

By placing an order, you acknowledge and accept these terms regarding our return policy.