Frequently Asked Questions

1. What customization options do you offer for your bunk beds?
We offer a wide range of customization options, including sizes, finishes, colors, and additional features like built-in storage or slide options. Our design team is here to help you create the perfect bunk bed for your space.

2. How long does it take to receive my custom bunk bed?
The production time for custom bunk beds typically ranges from 4 to 6 weeks, depending on the complexity of your order. We will provide an estimated timeline during the ordering process.

3. Are your bunk beds safe for children?
Absolutely! Our bunk beds are designed with safety in mind, featuring sturdy construction, guardrails, and secure ladders. We adhere to all safety standards to ensure your children can enjoy their beds worry-free.

4. What materials are used in your bunk beds?
We use high-quality, durable materials, including solid wood and premium finishes. Our products are built to last while maintaining a beautiful appearance.

5. Can I see a sample of the materials before I order?
Yes! We can provide swatches of our materials and finishes upon request. Just reach out to our customer service team, and we’ll be happy to assist you.

6. Do you offer assembly services for your bunk beds?
While our bunk beds come with detailed assembly instructions, we do not offer assembly services at this time. However, our customer support team is available to assist you with any questions during the assembly process.

7. What is your return policy?
Due to the custom nature of our products, we do not accept returns. However, if you encounter any issues with your order, please contact us within 14 days of delivery, and we will work with you to resolve the problem.

8. Can I order accessories to go with my bunk bed?
Yes! We offer a selection of accessories, including mattresses, bedding, and decorative items that complement our bunk beds. Check our website for our full range of products.

9. Do you offer financing options for your bunk beds?
We understand that a custom bunk bed is an investment. We offer flexible financing options through our partners to help make your purchase more manageable. Please inquire during the ordering process.

10. How do I care for and maintain my bunk bed?
To keep your bunk bed looking its best, we recommend regular dusting and cleaning with a damp cloth. Avoid using harsh chemicals or abrasive cleaners. Periodically check the bed for loose screws or parts to ensure its stability.

10. How do I care for and maintain my bunk bed?
To help you understand what delivery and set up will be like, we must let you know that we will have deliveries on the way to your home and probably after.  Because of this, we may not be able to predict an exact time prior to arrival.  We typically deliver around 6-8 weeks from the time of ordering, it will take 4-5 hours per bunk bed for us to set up and we want this to be as easy as possible for you. 

We use a truck and long trailer and if you think there may be issues with getting to your place, please let us know in advance.